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Bet365 to pay over £500,000 due to regulatory failures

Bet365 to pay over £500,000 due to regulatory failures

by Dave Sawyer

Bet365, one of the world's largest online gambling companies, has agreed to pay a substantial fine of £582,120 due to inadequate anti-money laundering (AML) and social responsibility measures within its online operations. The UK Gambling Commission discovered these shortcomings during a compliance assessment in March 2022.

The settlement will be paid by two of Bet365's licensed subsidiaries. Hillside (UK Gaming) ENC, which operates Bet365's bingo and casino products, will contribute £343,035, while Hillside (UK Sports) ENC, responsible for the company's betting services, will pay £239,085. The entire sum will be used to support socially responsible causes as part of a regulatory agreement with the Gambling Commission.

Bet365 was founded in 2000 by Denise Coates in Stoke-on-Trent, England. The company has grown to become a global leader in the online gambling industry, with a presence in numerous countries. Bet365 offers a wide range of gambling products, including sports betting, casino games, poker, and bingo.

The company has faced scrutiny in the past for its business practices and the potential impact of gambling on society. I

In 2019, Bet365 was criticized for allowing a problem gambler to lose £150,000 within days of opening an account. The company has also been accused of targeting vulnerable individuals with its advertising and marketing strategies.

Commenting on this action taken by the UKGC, Kay Roberts, Executive Director of Operations at the UKGC said:

The policy and procedural failings may not have been as severe as those at other gambling businesses in recent years but they were failings nonetheless.

We expect high standards from operators in terms of keeping gambling safe, fair and crime-free, and will always take action to correct any failings. This operator is very aware that a repeat of these failings will result is escalating regulatory action.


About the author

Dave Sawyer

Dave Sawyer

With nearly a quarter of a century working within the iGaming space, Dave started out his iGaming journey in 2000 with Ladbrokes based in Gibraltar. Five year later in 2005 he left Ladbrokes to become a  full-time casino affiliate webmaster, a position he held until 2019.

Prior to the start of Online Casino HQ in the first quarter of 2024, Dave has written for Casinomeister and Casino Gazette. 

Dave has been a speaker at industry events like the 2006 Casino Affiliate Convention and AffiliateFest 2017, and has been a moderator on the Casinomeister Forum since 2011, joining its editorial team full-time in 2019. 

With a passion for online slots, Dave offers a unique perspective, having worked as an operator, player, and affiliate.

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